"The Company" shall mean "Reflex Glass" and the customer shall mean any person, firm
or company placing an order with the Company.
These Conditions shall have precedence over any conditions appearing on the Customer's
Order Form or any other documents emanating from the Customer or his agent, any such Customer's
Conditions shall have no affect whatever unless expressly accepted in writing by the Company. These
Conditions shall be deemed to be incorporated in all documents emanating from the Company or its
agents unless expressly varied in writing.
The price charged will be that ruling on the date of delivery to the carrier or the
Customer and will be subject to the appropriate rate of Value Added Tax any other Government duty
or tax which is applicable at that date.
When the Goods comprised in an order are despatched in more than one consignment, the
price charged for each such consignment will be that ruling on the date of delivery to the carrier
or the Customer of each such consignment.
The Company reserves the right to make extra charges in respect of transport and
insurance for delivery.
Prices quoted are valid for acceptance within a period of ten weeks from the date of
quotation, and supply within twelve weeks of the date of acceptance.
Payment in full will normally be required before any goods are despatched. In the
event of the Company agreeing to supply goods on credit, payment is to be made in full not later
than thirty days from the day of delivery, unless this Condition has been expressly varied in
writing by the Company. In all cases the Customer shall make payment within the agreed time.
In the event of the Customer's default in paying any sum as it falls due, or
committing any breach of any of its obligations to the Company; the Company shall be entitled,
without notice to the Customer, to suspend all further deliveries until the default be made good or
determine any Contract then subsisting so far as further Goods remain to be delivered, but without
prejudice to any claim or right that the Company might otherwise make or exercise.
Any sum as it falls due shall carry interest at the rate specified by the Company on a
daily basis until payment is received by the Company.
The Company will use all reasonable endeavours to meet all estimated times or dates
for delivery. However, time for delivery shall not be a term of or of the essence of any contract
and the Company shall therefore not be liable for any loss or damage caused or occasioned by late
Please note that we will charge you a non-refundable storage fee of £100 per
full week in the following circumstances:-
Where delivery bookings have not been made: 3 weeks after the original due date of the
lanterns or first booking attempt by Customer Services (whichever is the later); or where delivery
bookings have been made: if you are unavailable to take delivery of your lantern order after
agreeing delivery dates with Customer Services re-delivery charges may also apply.
Delivery dates and weeks are not guaranteed but we will do our utmost to ensure
Products are delivered by the stated date or within a reasonable period thereafter.
We shall not be liable for delays or failure in delivery because we cannot gain access
to the delivery address on the agreed delivery date or because of other circumstances beyond our
Delivery shall take place either at the time of collection by the Customer or his
agent of the Goods from the Company's premises, or if the Goods are delivered to the Customer, at
the moment of the unloading of the goods at the Customer's premises.
Essential Checks Before Ordering
It is your responsibility to ensure that there is suitable lifting equipment available
to take receipt of delivery and there is sufficient access for our delivery lorry to reach the
delivery address, as fees for redelivery and cancellation may apply.
If you are choosing lanterns for a property in an industrial or maritime area or which
is subject to a potentially corrosive or polluted environment call our Customer Services team and
ask about the different material specifications we offer to suit your specific needs.
Essential Checks on Delivery
An adult must be available at the address to carefully check the product, sign and
acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately
upon delivery to Customer Services. For boxed Products, you are only required to sign for the
packaged goods received. If no one is available to accept delivery of lanterns, re-delivery charges
will apply of £50 per pallet. Cancellation fees of up to 25% of total order value may also
apply if goods are subsequently cancelled.
The risk in the Goods shall pass to the Customer at the time of delivery.
Where the Goods are stored by the Company pending collection, they shall be stored at
the Customer's risk.
Descriptions and Samples
All descriptions and samples are given in good faith, but the Company makes no
warranty and accepts no condition whether express or implied (statutory or otherwise) that any of
the Goods supplied comply with any descriptions or samples given to the customer or his agent.
Product Descriptions, Colours and glazing
Every effort is made to ensure that the Products we supply correspond as closely as
possible to the samples shown in our brochures and on the Website but they might not be exactly the
No responsibility can be accepted for these slight variations, which all add to the
unique features of our Products including but not limited to the following:
a. The RAL & BS colour codes.
b. All glass panels are manufactured in accordance with GGF guidelines and as such
these are the guidelines to which glass is deemed acceptable
c. The glazing finish is to replicate the Victorian style putty finish and is applied
by hand in our workshops; as such the finish may vary and adds to the authentic appearance of
Reflex Glass product range
d. Our lanterns are hand made and as such there may be variances in the wood or steel
work, finish and dimensions, these measurements are approximate, please allow +/- 2cm variance on
e. At times it may be necessary to make changes to the internal specifications of our
products and we reserve the right to make such changes.
f. The lanterns supplied will require two people to install.
Quality and Fitness for Purpose
Any recommendation or suggestion relating to the use or durability of the Goods is
given in good faith but it is for the customer to satisfy himself the goods are suitable for his
own particular purpose and he shall be deemed so to have done.
All express or implied warranties or conditions (statutory or otherwise) that the
Goods are of any particular quality or fit for any particular purpose whether or not made known to
the Company are hereby excluded.
lantern products designed for use in maritime/industrial areas are available. Please
ensure you have requested the correct product for your use.
The Company shall not be liable for any damage, illness, injury or loss of any kind
whatsoever and howsoever caused to any property, persons, animals or produce or arising out of or
in connection whether directly or indirectly with the use of the Goods provided that nothing in
this Condition or the Conditions generally shall limit the Company's direct liability in respect of
death or personal injury.
The Customer acknowledges that he has not entered into this Contract on the basis of
any representation whatsoever made to him by the Company or its agents.
No legal property in or beneficial ownership of the goods shall pass from the Company
to the customer unless and until the Customer has made full and complete payment to the Company of
(i) all sums due from the Customer to the Company under this agreement in respect of the goods and
(ii) all other sums due from the Customer to the Company on any account whatsoever. If any sum due
from the customer to the Company on any account whatsoever remains unpaid after the Company has
given to the Customer two days written notice of their intention to exercise their rights under
this Condition the Customer shall be deemed to have repudiated this agreement and the Company shall
be entitled to terminate this agreement to forfeit any sums paid to it by the Customer in respect
of the goods and to recover the goods if necessary by entry into and removal from the Customers'
premises without prejudice to any other claims which the Company may have against the Customer.
Damaged Goods. Mis-delivery. Non-delivery
When any consignment of Goods is delivered and (i) the whole or part of any such
consignment is damaged, or (ii) the whole or part of any such consignment is made up of the wrong
quantity or wrong type of goods, the customer shall advise the Company (other than upon a
consignment note or deliver document) within two business days of the delivery and immediately
confirm too the Company in writing.
When any consignment of Goods is delivered to a carrier and is not received by the
Customer, the customer shall advise the Company in writing (other than upon a consignment note or
delivery document) within 14 days of dispatch. No claim will be entertained unless the customer
complies with the term of this condition. In any event the liability of the Company in the event of
any mis-delivery or non-delivery referred to in this condition shall not exceed the replacement of
the goods shown to be mis-delivered or non-delivered or, at the Company's option, the refund of the
price received by the Company for the goods.
Goods returned to the company shall be subject to inspection (and if necessary
remedial work) before any credit for the returned goods is issued.
Where the customer wishes to exchange their product(s), the purchase of alternative
product(s) and the inspection of the returned product(s) shall be completed prior to any credit
Claims made after signing for delivery in good condition will be considered at the
The Company shall be entitled to cancel or delay delivery or to reduce the quantity of
the Goods delivered if it is delayed or hindered in or prevented from manufacturing or delivering
by normal route or means of delivering the Goods through any circumstances beyond its reasonable
control, including but not limited to war, fire, flood, act of God, unavailability of raw
materials, government restrictions and controls, strikes and lockouts.
The Customer shall indemnify the Company against all claims, demands, damages,
penalties, costs and expenses to which the Company may become liable as a result of work done in
accordance with the Customer's order which involves the infringement or alleged infringements of
any letters, patent, trade marks, registered designs, industrial models or copyrights.
The Company accepts no responsibility where specifications or particulars supplied by
the Customer are inaccurate and the customer shall indemnify the Company against any loss suffered
by the Company by reason of such inaccuracy.
The Customer shall not be entitled to withhold or set off payment of any amount due to
the Company under the terms of any contract whether in respect of any claim of the Customer in
respect of faulty or defective Goods or for any other reason which is contested or liability for
which is not admitted by the Company.
These Conditions and the Contract shall be subject and construed according to English
Law and the Uniform Laws on International Sales Act 1967 and any statutory modification or
re-enactment thereof is hereby excluded.
Made to order non standard or special lanterns; If you need to amend or cancel your
order for Made to order non standard lantern you are entitled to do so at any time up to 48 hours
after you have placed your order, by contacting Customer Services.
If you amend or cancel your order more than 48 hours after you placed it, we reserve
the right to charge you any costs we incur in relation to your order, however this shall not be
more than 50% of the total price of the ordered products.
Returns / Refunds
Products cannot be returned once manufactured as they are bespoke and individually
ordered to your specifications.
If you believe any of our products to be of an unsatisfactory quality please
immediately contact Customer Services and treat your product with the utmost care.